Privacy Policy

Welqaros respects the privacy of clients, guests, suppliers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our catering activities across Australia. We handle personal information in a manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as applicable to our operations.

Information we collect. We may collect details such as name, employer or role, email address, telephone number, dietary requirements, delivery instructions, billing details, and feedback. For events, we may also collect preferred service times, venue constraints, photography consents communicated by the organiser, and contact points for suppliers or venue teams. When you visit our website, standard analytics may log technical data such as device type, browser, and pages viewed.

How we use information. We use personal information to plan and deliver catering services, respond to enquiries, prepare quotes, manage orders, coordinate staffing and logistics, arrange deliveries, invoice and process payments, and improve our products and services. We may also use contact details to send service updates related to a booking or to share information about menu changes, seasonal availability, or scheduling periods that might interest existing clients. Marketing messages include an option to opt out.

Disclosure. We may disclose personal information to venues, staffing partners, logistics providers, or payment processors where reasonably necessary for event delivery. Where organisers share attendee dietary notes, we may disclose labelled items to guests during service. If a supplier or regulator requires information for safety, compliance, or insurance purposes, we may provide relevant records in line with that request and applicable law.

Cookies and analytics. Our website may use cookies and similar technologies to support core functionality, maintain session preferences, and understand aggregated usage patterns. You can manage cookie settings in your browser. Some features may operate differently depending on cookie choices, but key informational content remains available.

Data security. We apply administrative, technical, and physical safeguards designed to reduce the risk of unauthorised access, alteration, or loss. These safeguards include role-based access to business systems, reasonable retention limits, and secure disposal practices for records *** longer required. While safeguards are applied, the nature of digital services means that vulnerabilities can exist; we monitor and refine our measures on an ongoing basis.

Access and correction. You may request access to personal information we hold about you, or ask for corrections if details are inaccurate, incomplete, or outdated. We will respond within a reasonable period and may ask for identification before actioning a request. For certain records, such as archived operational logs, practical limitations may apply; where that occurs, we will outline available options.

Overseas disclosures. Some service providers supporting our systems may operate outside Australia. Where that occurs, we take steps to engage reputable providers and apply safeguards appropriate to the nature of the services involved.

Retention. We retain personal information for periods necessary to meet operational needs, legal requirements, and dispute resolution. When retention ends, we take steps to de-identify or securely destroy records.

Updates. We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The latest version is published on this page with an effective date.

Contact. For privacy enquiries, access or correction requests, or to provide feedback, contact our coordinator at welqaros@yahoo.com or call +61472908153. Postal or in-person correspondence can be directed to 1/10-12 Prospect Street, Box Hill VIC 3128. If you wish to understand procurement terms or service conditions, see our internal Legal section.